Privacy Policy

Effective date: July 2, 2026

Pristine Contracting respects your privacy. This policy explains how we collect, use, retain, and protect personal information when you use this website, request an estimate, submit a review, provide project photographs, or otherwise contact us.

Information we collect

We collect information you choose to provide. Estimate and contact forms may collect your name, email address, telephone number, project type, project details, and message. Direct project communications may also include your service location, timing, budget information, photographs, or other details needed to understand and complete the work.

Review submissions collect the name you provide, rating, and review text. Reviews are held for moderation before publication. If review or project photographs are provided to us, we may associate those images with the relevant review or project only after they have been reviewed.

The website and its hosting, security, and performance services may automatically process limited technical information such as IP address, browser and device type, requested pages, referral information, timestamps, cookies, and security or server logs. Public-form abuse controls may use a short-lived, one-way representation of an IP address rather than retaining the raw address in the form system.

How we use information

• Respond to inquiries and estimate requests.
• Evaluate, schedule, communicate about, and complete contracting projects.
• Moderate and publish customer reviews with the submitter’s permission.
• Maintain project and portfolio records, including authorized photographs.
• Send operational follow-up related to an inquiry, estimate, project, or review.
• Protect the website against spam, abuse, fraud, and unauthorized activity.
• Maintain business, accounting, legal, safety, and dispute-resolution records.
• Improve our website, services, and customer experience.

We do not sell personal information.

Reviews, photographs, and project media

Reviews are checked before they appear on the site. A published review may include the submitted name, rating, comments, general project information, and photographs that you provide or authorize us to use. Please do not include private, sensitive, or confidential information in a review.

When you provide photographs, you confirm that you have permission to share them. We will use customer or project photographs for the website, portfolio, reviews, or related Pristine Contracting marketing only with permission or another appropriate basis. You may contact us if you have questions about an image or wish to discuss its continued use, subject to legal and business record requirements.

Cookies and website measurement

The website may use cookies or similar technologies needed for core WordPress operation, security, performance, cache management, form protection, and user preferences. You may block or delete cookies through your browser, although some functions may not work as intended.

No dedicated visitor analytics service is currently connected. If analytics is introduced later, this policy will be updated to describe the service and information involved before it is relied upon for visitor reporting.

Service providers and disclosure

We may use trusted providers for website hosting, security, caching, email delivery, form processing, media storage, website maintenance, and similar business functions. They may process information only as needed to provide those services or meet legal obligations. Some providers may process information in another province or country, where it may be subject to local law.

We may also disclose information where reasonably necessary to comply with law, protect rights or safety, investigate abuse or fraud, complete a business transaction, or obtain professional advice.

Safeguards and retention

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No website, email system, or online service can be guaranteed completely secure, so please avoid submitting highly sensitive information through website forms.

We retain information only as long as reasonably necessary for the purposes described above, including customer service, project history, review moderation, business records, security, legal compliance, accounting, and dispute resolution. Retention periods vary according to the type of record and applicable requirements. Information that is no longer reasonably required may be deleted, anonymized, or securely archived.

Consent and your choices

We collect, use, and disclose personal information with consent or as otherwise permitted by Canadian privacy law. Consent may be express or implied depending on the circumstances and sensitivity of the information. You may withdraw consent for future optional uses, subject to reasonable notice and legal, contractual, safety, or recordkeeping requirements.

You may contact us to ask about personal information we hold, request access or correction, or request deletion where appropriate. We may need to verify your identity before completing a request, and some information may need to be retained where permitted or required by law.

Children’s privacy

Our services are intended for adults, homeowners, property owners, and businesses seeking contracting services. We do not knowingly collect personal information from children.

Links to other websites

The website may link to review platforms, social media, or other third-party websites. Their privacy and security practices are governed by their own policies, not this one.

Changes to this policy

We may update this policy as our website, services, or legal obligations change. The current version will be posted on this page with its effective date.

Contact us

Questions, privacy requests, or concerns may be directed to Pristine Contracting at pristinecontracting2020@gmail.com. You may also use the website contact form or the accessible Call Us link in the site header or footer.

Pristine Contracting serves homeowners and property owners in its advertised Ontario service area. Please use the website contact form to confirm availability for your location.